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Facilities Management Services

RPS Consulting is an Authorized Services Provider of Wipro Infotech, one of the largest IT conglomerates in Asia. We have more than 500 engineers supporting various customers of Wipro, across the country.

RPS offers several Business-focused IT services designed to increase uptime and provide peace of mind.

To compete in today's global market, enterprises must adopt emerging technologies, while maintaining over cost effectiveness to ensure lower cost of Ownership of IT infrastructure. One of the most popular strategies to safely achieve this goal is through outsourcing of IT Infrastructure Services. The Facilities Management Services team at RPS is a highly reliable resource for lowering your infrastructure maintenance costs. RPS serves as an independent source, managing the complex technology of your legacy environments, the introduction of new technology, as well as providing capable hands who can deliver these services.. You also enjoy lower costs at lower risk rates.
We offer a comprehensive range of solutions – including outsourcing services, consulting, operations and management, integration, deployment services, maintenance, monitoring, and application of next-generation capabilities.

Here are a few of the services we focus on…

Desktop Support

We have helped large user companies from government, banking sector and manufacturing manage their desktops with dedicated online and offline man power. Our services has helped many organizations accelerate learning curves of first time users of computers.

Our services include.
1) Training on common office applications
2) Remote support which can be scaled to 24x7x365
3) Installation, deployment and maintenance of both hardware and software.

HelpDesk Services

RPS has one of the largest pool of man power suited for help desk support across a very wide range of domains.

Helpdesk services outsourcing provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services.

As your business grows and develops a substantial customer base, offering helpdesk support can become overbearing, inefficient and costly.

Developing and maintaining a dedicated call center or providing helpdesk services is essential to retaining your customers; however, taking on the task without help can drastically reduce your ability to perform and maintain the quality of your product and the enthusiasm of your sales team.

Call center outsourcing enables your business to provide low-cost and effective helpdesk services with a dedicated and experienced team of professionals.

Network Management Services

As you add more users, systems, devices and applications to your network, the network becomes complex. You require dedicated experts to manage your network, and ensure that the technology infrastructure around you grow along with your business. RPS has the right, qualified, experienced and certified teams to handle your needs.

We offer a number of services to help you manage your network. This include

1) Network Audits
2) Managed/Outsourced IT Services (proactive administration, monitoring, patching, management and support)
3) Network Services (design, integration, optimization)
4) Security Services (firewall, email, desktop, network, and video surveillance)
5) Short and long-term maintenance contracts
6) Network architecture services

Messaging Systems Services

RPS mail integration services includes deployment, planning and execution, including client installation and data migration for messaging systems and applications. Our Email Services are comprehensive, secure, robust and scalable and are built on best of breed enterprise-class open source and closed source software.

We also offer services in migrating as well as integrating messaging systems across a wide range of platforms including

Linux
Windows 2000/2003
Solaris.

Some of the Messaging applications we support include
1) Microsoft Exchange
2) IBM Lotus Notes
3) SendMail, QMail